Shipping & returns

• Standard or priority door-to-door delivery
• Complimentary standard delivery on orders of R3,000 or more
• Request a return within 7 days of delivery
• Return courier costs for change-of-mind returns are for your account

We deliver door to door throughout South Africa. Choose standard or priority delivery at checkout.

• Standard delivery: usually 3–5 business days after dispatch. Complimentary on orders of R3,000 or more.
• Priority delivery: usually 1–2 business days after dispatch to major cities and 2–3 business days to regional areas.

Available services and applicable delivery charges are shown at checkout before you pay.

Orders are dispatched on business days. We will send your tracking information once your order has been collected by our courier.

Delivery estimates exclude weekends and public holidays and may be affected by circumstances outside our control. Please check that your delivery address and contact details are complete and correct.

We hope you love your Bettine purchase. If you change your mind, you may request a return within 7 days of receiving your order.

For change-of-mind returns, the cost of returning the item to Bettine is for your account.

To qualify for a return:

• the item must be unused, unworn and in its original condition;
• all tags, dust bags, shoe boxes, protective packaging and accessories supplied with the item must be returned;
• shoes must only have been tried on indoors on a clean, soft surface; and
• the return must be requested within 7 days of delivery.

Once the returned item has been received and inspected, Bettine will process the applicable refund to the original payment method. For cancellations under the statutory cooling-off period, we will refund any amount paid within 30 days of cancellation. Your bank or payment provider may take additional time to reflect the funds.

Handbags may be returned within the 7-day return period if you change your mind, provided the bag is unused and returned in pristine condition with all tags, dust bags, protective materials and original packaging intact.

The return delivery cost for change-of-mind handbag returns is for your account.

If you would prefer another colour or style, the original bag will be processed as a return and the preferred item should be placed as a new order, subject to availability.

1. Start your return within 7 days of delivery on our returns page, where you can book a collection with The Courier Guy.
2. Pack the item in its original box or dust bag with all tags and packaging.
3. Once it arrives and has been checked, we’ll refund you to your original payment method.

A manufacturing defect is different from a change-of-mind return.

If you believe your Bettine purchase is defective, please contact us as soon as possible with your order number, a description of the issue and clear photographs.

We may ask to inspect the item to confirm the fault. If it is defective, you may return it within six months of delivery and choose a repair, replacement or refund, in line with the Consumer Protection Act.

Where goods do not meet the standards required under applicable South African consumer law, your statutory rights are not limited by Bettine’s change-of-mind policy.

Where Bettine needs to collect an item for an accepted defect claim, Bettine will bear the reasonable collection cost.

Normal wear and tear, accidental damage, misuse, improper care or damage caused after delivery does not constitute a manufacturing defect.

Any additional manufacturer warranty offered by a Bettine brand will apply in accordance with that manufacturer’s terms.