Shipping & returns

• Complimentary standard delivery on orders over R3,000
• 7-day returns
• One complimentary size exchange on full-price footwear
• Change-of-mind return courier costs are for the customer’s account

Bettine currently delivers throughout South Africa.

Complimentary standard delivery is available on orders over R3,000. Orders below R3,000 are charged a flat delivery fee, which will be shown at checkout.

Orders are dispatched on business days only. Once your order has been collected by our courier, you will receive tracking information.

Delivery times may vary depending on your location. Delivery estimates are guidelines and may occasionally be affected by circumstances outside Bettine’s control.

Please ensure that the delivery address and contact details supplied at checkout are correct. Bettine cannot accept responsibility for delays caused by incorrect or incomplete delivery information.

We hope you love your Bettine purchase. If you change your mind, you may request a return within 7 days of receiving your order.

For change-of-mind returns, the cost of returning the item to Bettine is for the customer’s account.

To qualify for a return:

• the item must be unused, unworn and in its original condition;
• all tags, dust bags, shoe boxes, protective packaging and accessories supplied with the item must be returned;
• shoes must only have been tried on indoors on a clean, soft surface; and
• the return must be requested within 7 days of delivery.

Once the returned item has been received and inspected, Bettine will process the applicable refund to the original payment method. We aim to process approved refunds promptly, although your bank or payment provider may take additional time to reflect the funds.

We know that buying shoes online can make sizing feel uncertain, so Bettine offers one complimentary size exchange on full-price footwear, subject to availability.

If the size you ordered is not quite right, contact us within 7 days of delivery and we will arrange one exchange for another size of the same style and colour.

Where more than one size of the same style is purchased in the same order, the return of an unwanted size will be treated as a standard return and the return delivery cost will be for the customer’s account.

Only one complimentary size exchange is available per footwear item. Any subsequent exchange or change-of-mind return will be subject to the standard return-delivery terms.

Complimentary size exchanges apply to footwear only.

Handbags may be returned within the 7-day return period if you change your mind, provided the bag is unused and returned in pristine condition with all tags, dust bags, protective materials and original packaging intact.

Change-of-mind handbag returns are for the customer’s account.

If you would prefer another colour or style, the original bag will be processed as a return and the preferred item should be placed as a new order, subject to availability.

A manufacturing defect is different from a change-of-mind return.

If you believe your Bettine purchase is defective, please contact us as soon as possible with your order number, a description of the issue and clear photographs.

We may ask to inspect the item before confirming the appropriate remedy.

Where goods do not meet the standards required under applicable South African consumer law, your statutory rights are not limited by Bettine’s change-of-mind policy.

Where Bettine needs to collect an item for an accepted defect claim, Bettine will bear the reasonable collection cost.

Normal wear and tear, accidental damage, misuse, improper care or damage caused after delivery does not constitute a manufacturing defect.

Any additional manufacturer warranty offered by a Bettine brand will apply in accordance with that manufacturer’s terms.