The details

Terms & privacy

Terms & Conditions

1. About Bettine

This website is owned and operated by Bettine (Pty) Ltd, trading as Bettine (“Bettine”, “we”, “us” or “our”), a private company registered in the Republic of South Africa.

These Terms & Conditions govern your use of the Bettine website and purchases made through it.

By using our website or placing an order, you agree to these Terms & Conditions.

2. Products

Bettine is a curated retailer of footwear, handbags and accessories from selected European brands.

We take reasonable care to ensure that product descriptions, photographs, colours and other information displayed on the website are accurate. However, colours may vary slightly depending on your screen or device.

Natural materials such as leather, suede and woven materials may display slight variations in colour, texture or finish. These characteristics are not necessarily defects and may form part of the natural material and manufacturing process.

3. Pricing

All prices displayed on the Bettine website are stated in South African rand. Bettine is not registered for VAT, so no VAT is charged.

The total price payable, including any applicable delivery charge, will be displayed before you complete your purchase.

The price confirmed at checkout will be the price charged, subject to correction of any obvious pricing or technical error as permitted by law.

4. Orders

Placing an item in your cart does not reserve that item.

An order is confirmed once payment has been successfully processed and Bettine has sent you an order confirmation.

Because Bettine carries limited quantities, an item may occasionally become unavailable after an order has been placed. If we are unable to fulfil your order, we will notify you and refund the amount paid for the unavailable item.

5. Payment

Payment may be made using the payment methods displayed at checkout.

Payments are processed through secure, encrypted third-party payment providers. Bettine does not ordinarily store full payment-card details.

6. Delivery

Bettine currently delivers within South Africa. Orders are dispatched on business days.

Standard delivery usually takes 3–5 business days from dispatch. Priority delivery usually takes 1–2 business days to major cities and 2–3 business days to regional areas. Delivery times exclude weekends and public holidays.

Delivery options and applicable charges are shown at checkout before you pay. Our Shipping & Returns Policy sets out further delivery information and forms part of these Terms.

We aim to deliver well within 30 days of receiving your order. If we have not delivered within 30 days, you may cancel your order by giving us seven days’ written notice, and we will refund you in full.

Risk relating to delivery will be dealt with in accordance with applicable South African law.

7. Returns, cancellations and exchanges

Our returns, exchanges, refunds and defective-goods procedures are set out in our Shipping & Returns Policy.

Cooling-off period. In line with section 44 of the Electronic Communications and Transactions Act, you may cancel a purchase without reason and without penalty within 7 days of receiving the goods. The only charge is the direct cost of returning the goods to us, and we will refund any amount paid within 30 days of cancellation.

Defective goods. If goods are defective, unsafe or not fit for their intended purpose, you may return them within six months of delivery and choose a repair, replacement or refund, in line with section 56 of the Consumer Protection Act.

Nothing in these Terms is intended to exclude or limit any right that a consumer has under the Consumer Protection Act, the Electronic Communications and Transactions Act or other applicable South African legislation.

8. Intellectual property

All content appearing on the Bettine website, including Bettine branding, website design, text, graphics, photography and other original material created for Bettine, is owned by or licensed to Bettine and may not be reproduced or used without permission.

Third-party brand names, trademarks, logos and product imagery remain the property of their respective owners and are used by Bettine in connection with the lawful retail and promotion of those brands.

9. Website use

You may use this website only for lawful purposes.

You may not attempt to interfere with the operation or security of the website, gain unauthorised access to any system, misuse website content or use automated methods to extract information from the website without permission.

10. Errors and availability

We reserve the right to correct genuine typographical, technical or pricing errors and to update website content where reasonably necessary.

Nothing in this clause limits rights arising from a completed transaction where applicable law provides otherwise.

11. Limitation of liability

To the fullest extent permitted by law, Bettine will not be liable for indirect or consequential loss arising from use of the website.

Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded or limited.

12. Privacy

We process personal information in accordance with our Privacy Policy and applicable South African privacy legislation.

13. Governing law

These Terms are governed by the laws of the Republic of South Africa.

14. Changes to these Terms

We may update these Terms from time to time. The version published on the website at the time an order is placed will apply to that transaction, subject to applicable law.

Privacy Policy

Bettine respects your privacy and is committed to handling personal information responsibly and in accordance with applicable South African data-protection legislation, including the Protection of Personal Information Act (“POPIA”).

Information we collect

When you browse our website, make a purchase, contact us or subscribe to marketing communications, we may collect information including:

  • your name;
  • email address;
  • telephone number;
  • billing and delivery addresses;
  • order and transaction information;
  • correspondence with Bettine;
  • website and device information such as IP address, browser information and cookies; and
  • marketing preferences.

Payment information is processed by our payment service providers. Bettine does not ordinarily receive or store your complete card information.

Why we use your information

We may process your personal information in order to:

  • process and deliver your order;
  • take payment and manage refunds;
  • communicate with you about purchases, returns or customer-service enquiries;
  • prevent fraud and protect our website and customers;
  • comply with legal, accounting and regulatory requirements;
  • improve our website, services and customer experience; and
  • send marketing communications where legally permitted.

Marketing

If you choose to receive marketing communications from Bettine, we may send you information about new arrivals, launches, events and other Bettine news.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

Unsubscribing from marketing does not prevent us from sending transactional communications relating to an order you have placed.

Who we share information with

We share personal information only where reasonably necessary to operate Bettine, fulfil your order, provide our services or comply with legal obligations.

This may include:

  • couriers and delivery providers;
  • payment processors;
  • website and e-commerce service providers;
  • technology and hosting providers;
  • professional advisers; and
  • regulators, law-enforcement agencies or other parties where disclosure is required by law.

We do not sell your personal information.

International processing

Some of the technology and service providers used by Bettine may process or store information outside South Africa.

Where personal information is transferred internationally, we will take reasonable steps to ensure that it is handled in accordance with applicable data-protection requirements.

Cookies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage and support marketing or advertising functions.

You can manage certain cookie preferences through your browser or any cookie-management tools made available on the website.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to fulfil orders, comply with legal and accounting obligations, resolve disputes and protect our legitimate interests.

Security

We take reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

No method of electronic transmission or storage can be guaranteed to be completely secure.

Your rights

Subject to applicable law, you may ask us to:

  • confirm whether we hold personal information about you;
  • provide access to personal information we hold about you;
  • correct or update inaccurate information;
  • delete information where we are legally permitted or required to do so; or
  • object to certain processing of your personal information.

For privacy requests, please use the contact details below.

Complaints

If you have concerns about how Bettine processes your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to approach the Information Regulator of South Africa where applicable.

Updates

We may update this Privacy Policy periodically. The current version will always be published on this website.

Contact Bettine

For questions about orders, these Terms or your personal information, email hello@bettine.co.za or contact us on WhatsApp.